Refund Policy

We want you to be satisfied with viewsstream IPTV. We highly recommend using our 36-hour Free Trial before subscribing to ensure compatibility and satisfaction.

1. 7-Day Money-Back Guarantee

• We offer a full refund within the first 7 days of your initial subscription purchase if you experience significant technical issues.
• Requirement: You must first contact our support team at support@viewsstream.com to try and resolve the problem. If we cannot fix the issue attributable to our service, you are eligible for the refund.

2. Pro-Rated Refunds After 7 Days

• If major, persistent technical issues caused by our service arise after the first 7 days and our support team cannot resolve them, we may offer a partial refund based on the unused subscription time. This is reviewed case by case.
  • Example: Use 2 months of a $60/6-month plan, get $40 back if unresolvable service issues occur.

3. Major Service Outages

Refunds (full or partial) will be considered if our service is completely down for over 7 consecutive days.

4. When Refunds Are Not Issued

• After the 7-day guarantee (except for points 2 or 3).
• If you didn’t use the free trial and are unsatisfied with channels/features (if the service works).
• For user-side issues (internet, device, setup).
• Forgetting to cancel renewals.
• Minor/temporary issues or violations of our Terms of Service.

5. How to Request a Refund

• Contact support first: Always reach out to support@viewsstream.com for troubleshooting.
• Submit your request: If eligible, email support@viewsstream.com with your order number and reason.
• Processing: Allow 1–5 business days for processing eligible refunds.

6. Re-Subscription

Receiving a refund may affect your ability to re-subscribe later.